The Customer Service Representative position at Hamilton Health Center in Harrisburg, PA, involves supporting patients and ensuring smooth operations across various departments, including Adult Medical, Pediatrics, Women’s Health, and Behavioral Health. Below is a summary of the job’s responsibilities, requirements, and benefits:
Job Summary
- Position: Customer Service Representative – Call Center
- Location: Harrisburg, PA
- Organization: Hamilton Health Center, a Federally Qualified Health Center (FQHC) dedicated to patient-centered healthcare for over 50 years.
- Pay Range: $37,000 – $50,000 per year, with a median salary of $43,000.
- Type: Full-time
Responsibilities
- Patient Registration: Register patients across multiple departments, verify insurance, and assess sliding fee eligibility.
- Documentation: Scan and maintain insurance cards, identification, and proof of income.
- Scheduling: Arrange follow-up appointments, verify patient insurance before visits, and finalize check-out encounters.
- Customer Support: Answer patient inquiries, streamline workflow, and direct patients to appropriate services.
- Program Enrollment: Screen patients for Family Planning Programs and assist with uninsured patient services.
- Financial Transactions: Collect fees and manage financial documentation during patient check-out.
- Miscellaneous Duties: Perform additional job-related tasks as assigned.
Requirements
Essential Qualifications
- High school diploma or equivalent.
- At least one year of experience in customer service, reception, or related fields.
- Proficiency in basic computer data entry.
- Strong interpersonal and communication skills.
- Ability to work collaboratively in a team setting.
Preferred Qualifications
- Experience in medical or physician office settings.
- Familiarity with The Joint Commission regulations.
- Bilingual proficiency in Spanish, Nepali, or French.
Company Benefits
- Diversity and Inclusion: Hamilton Health Center is an Equal Opportunity Employer committed to an inclusive and diverse workplace.
- Mission-Driven Work: Contributing to accessible healthcare for underserved communities.
- Professional Development: Opportunity to engage with a multidisciplinary team in a supportive environment.
This role offers a rewarding opportunity for individuals passionate about healthcare and customer service.
